Ferrilli
At Ferrilli, we are committed to driving positive change in higher education through the revolutionary power of technology. Our mission is to foster student success by maximizing the potential of technology on campuses. With a comprehensive and holistic approach, we provide unwavering support in IT services and IT consulting, optimizing existing technology infrastructure, and implementing cutting-edge solutions to help our clients achieve their goals.

This role will provide strategic leadership and support to a large project with a focus on transforming the student experience, including staff/organizational redesign, supporting the development of new positions/structures, aligning business processes to support the reimagined student services work, and adapting Ellucian Colleague and related applications to support.

Position Summary

• Define the future-state student services model — structure, roles, decision making authority, and where the generalist hands off to a specialist.

• Push the client to decide/commit to new structures and processes, rather than producing recommendations and waiting.

• Collaborate with Colleague consultant SMEs across relevant functional areas to redesign business processes, down to who does what in which system.

• Turn that design into workplans our PM and Colleague consultants can execute.

• Partner with our PM to develop and deliver the overall narrative in client governance and executive meetings.

Skills

• Lead Registrar, Financial Aid, Student Accounts, Advising, or related functions in higher ed, and knows the others well enough to redesign efforts across them.

• Has led a unit- or division-level build, consolidation, or one-stop redesign.

• Collaborates with consultants on process designs and validates they align with overall client vision and organizational structure.

• Some Colleague functional knowledge would be beneficial.

• Credible with a COO or CFO, and capable of holding them to decisions and timelines.